Return and Refund Policy
At GinThye, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return process. Please review our return policy below for more details:
1.1 Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be in its original packaging and unused.
- You must initiate the return within 3 days of receiving your order.
- The item must be accompanied by a valid proof of purchase.
1.2 Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at +65 8512 2206 to request a return authorization (RA) number.
- Pack the item securely in its original packaging, including all accessories and documentation.
- Clearly mark the RA number on the outside of the package.
- Ship the item to the address provided by our customer support team.
1.3 Refund Process
Upon receiving and inspecting the returned item, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping and handling charges are non-refundable.
In the event that you are eligible for a refund, please note the following:
2.1 Refund Eligibility
- Refunds will be issued for the purchase price of the item(s) minus any applicable discounts or promotions.
- Shipping and handling charges are non-refundable.
- We reserve the right to deny a refund if the returned item does not meet our return policy criteria.
2.2 Refund Timeline
Refunds will typically be processed within 7 business days of receiving the returned item. However, the actual timeline for receiving your refund may vary depending on your payment method and financial institution.
3. Contact Us
If you have any questions or concerns regarding our return and refund policy, please contact our customer support team at +65 8512 2206.
4. Changes to this Policy
GinThye reserves the right to modify or update this return and refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the updated policy.